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This document is an English adaptation of the Subscription Plan Terms originally drafted in Russian. In the event of any disputes subject to resolution in courts of the Russian Federation, the Russian-language version shall prevail.
Subscription Plan Terms
Version 1.02 dated 02.09.2025
The text of this document is an integral part of the Terms of Use.
1. General Principles
1.1. All Plans provide identical functionality, except for the limitations on the number of supported (active) Connected Chats. 1.2. The maximum subscription term is 730 days (2 years). 1.3. Upon termination of the subscription, access to the Application's functionality may be suspended. Data created during the period without an active subscription may not be displayed in the Application. 1.4. A notification of the need to renew the subscription is sent to the Administrator via the bot or by email (depending on the authentication method) no later than 14 calendar days before its expiration. 1.5. Renewal and changes of subscription plans are performed exclusively through the Admin Panel in the "Settings > Subscribe" section. 1.6. The Developer has the right to unilaterally extend the subscription term without additional charge (within the framework of marketing promotions or for other reasons).
2. Changing Subscription Plans
2.1. The Application Administrator has the right to change the subscription plan after 14 (fourteen) calendar days from the moment of the previous Plan change (unless the TEST Plan is used). 2.2. The change of the subscription plan is performed automatically (except for the case specified in clause 2.5.5), after confirmation of the remuneration transfer is received. 2.3. When changing the Plan, the cost of the unused period of the current subscription is credited towards the payment for the new plan in the form of additional days. 2.4. Upgrade to a Plan with a Higher Number of Chats 2.4.1. When switching from the TEST Plan, no additional days are accrued. 2.4.2. The base daily cost is calculated using the formula:
Base Daily Cost = (Base Plan Cost / 30) * (100% - Period Discount)
2.4.3. The number of additional days is calculated using the formula, with the result rounded up to a whole number:
Number of Additional Days = (Base Daily Cost on the current Plan * Number of unused days) / Base Daily Cost on the new Plan
2.5. Downgrade to a Plan with a Lower Number of Chats 2.5.1. A Plan change is only possible if the number of current (active) Connected Chats in the Application does not exceed the number supported by the new Plan. 2.5.2. When calculating the daily cost of the current Plan, the period discount is not taken into account if more than 14 days remain until the subscription expiration. 2.5.3. The base daily cost is determined according to the formula, taking into account clause 2.5.2:
Base Daily Cost = (Base Plan Cost / 30) * (100% - Period Discount)
2.5.4. The number of additional days is calculated using the formula, with the result rounded up to a whole number or zero:
Number of Additional Days = (Paid cost of the current Plan – (Base Daily Cost on the current Plan * Number of days used)) / Base Daily Cost on the new Plan
2.5.5. Transition to the TEST Plan is performed only by contacting support, followed by a manual recalculation and refund. 2.6. All calculations are performed using rounding. Claims for the under-accrual of up to 3 (Three) additional days are not accepted by the Developer. 2.7. The Developer reserves the right to suspend the Administrator's account or cancel the results of the recalculation if signs of systematic abuse of the plan change mechanism are detected (e.g., frequent cyclic switching between Plans). In such cases, the Administrator's account may be blocked without a refund.